Support
Help, and
a real person.
Most things are answered below. If yours isn’t, email support@klub.app and tell us the phone number on your account so we can find you.
If you're a member
What are coins?
Coins are your one reward wallet — earn them from bills and purchases, buy more any time, and spend them on posts, gift cards and rewards. 100 coins is worth ₹1.
What is an AI clone?
Every business can train an AI version of itself on its own menu, hours and offers. You can chat with it from the club page — ask what's good today, what's on offer, or book a table, at any hour.
How do I post?
Tap Post on Home or Feed, follow the steps, and publish into your communities. Each post costs credits.
How do I reach out to someone?
Open a post and tap Express Interest — it starts a direct chat with the poster.
Is Klub free for me?
Yes. Joining Klub and joining a club is free. Some clubs charge for membership and some offers cost coins to unlock — the price is always shown before you commit.
Do I need a card to join a club?
No. You sign up with your phone number, and free clubs let you join on the spot. Nothing is charged unless you buy coins or unlock a paid offer.
Is my phone number visible to businesses?
No. Businesses see your display name and your loyalty activity with them. Your number stays private unless you choose to share it.
What if a shop doesn't honour an offer?
Report it from the offer screen. Every redemption is logged against the business, and repeat problems cost it the verified badge.
How old do I have to be?
18 or over. Klub asks for your date of birth during setup and is not available to under-18s.
If you run a business
How do customers join my Klub?
You get a QR code to put on the counter, the receipt, the window or a table tent. They scan it once, and from then on everything you post reaches them. You can also share a join link anywhere you already have an audience.
Is there really no cost per message?
No. The subscription covers the tools; sending is not metered. Post as often as you have something worth saying — there is no per-message, per-member or per-campaign charge.
How is this different from a WhatsApp broadcast?
A broadcast list is capped, gets throttled, and lives inside someone else's app under their rules. A Klub is a proper membership network: unlimited members, structured posts like offers and events, loyalty and rewards built in, plus analytics on who actually came back.
Do I need new hardware or a POS?
No. Klub runs on your phone. POS and CRM integrations exist on Enterprise if you want redemptions flowing automatically, but nothing is required to start.
What happens to my members if I cancel?
You keep your member list and can export it. We don't hold your customer relationships hostage — that would rather defeat the point of the product.
How long does setup take?
Most businesses are live in under fifteen minutes: name, category, location, hours, and your first offer. Upload a menu or a flyer and the AI pulls out the items for you.
What does the AI assistant actually do?
It's trained on your own menu, hours, offers and events, and it answers customers when you're busy or closed — including taking bookings. Anything it can't answer honestly goes to your inbox instead of being invented.
Can I run more than one location?
Yes, on Enterprise. Each location gets its own club, hours and staff, with group-level analytics across all of them.
Which businesses is this for?
Any local business with repeat customers — restaurants, cafés, salons, spas, gyms, clinics, retail, pet stores, hotels, automotive and home services among them. Klub only shows you the tools that fit your category.
Safety & your account
Report a problem with an offer
Open the offer in the app and tap Report. Every redemption is logged against the business, and repeat problems cost it the verified badge.
Block or report someone
Open their profile or any post and tap Report or Block. Blocked accounts can't message you or see your posts, and you can manage the list in Account → Blocked accounts.
Delete your account
Account → Settings → Delete account. This removes your profile, posts and messages. Some transaction records are kept where the law requires it — the privacy policy says exactly which.
Get your data
Email us from the address or number on your account and we'll send you an export.